Frequently Asked Questions
What exactly do I get with a membership?
Your membership grants you 1 year access to our current theme collection, new theme releases, updates to your theme and speedy email support. When you break it down, that’s $0.24 per day for expert design, code and technical support.
What is the refund policy?
If you have any pre-purchase questions or hesitations, please drop us a line first and we’ll shoot you a quick response.
Because most issues can be worked out before a refund is necessary, refunds will only be considered on a case-by-case basis and only after we’ve worked with you to try and find a solution. With a 3% refund rate, we’re confident we can work it out!
How much does it cost to renew my membership?
Your membership will renew at the same price you initially paid for your membership. If you used a discount on your initial order, the discount will also be applied to your renewal.
If I only purchase a single theme for $49, can I upgrade to the Theme Club later?
Yep, you definitely can! Visit the Pricing page at any time to upgrade to the Theme Club.
What happens when my membership expires?
If you decide to let your membership expire, you can continue to use the themes you’ve downloaded, but you won’t have access to the latest theme files, support, or new theme releases.
Luckily, we’ve made renewing super simple! We’ll send you a reminder when your renewal is coming up.
How are the WordPress themes licensed?
All digital goods provided by SnapThemes are released under the GNU Public License, which basically means you are free to use the themes however you’d like. Go create something beautiful and share it with us!
How many sites can I use my themes on?
If you have bought a single theme, You can only use the theme on one domain. If you have Theme Club or Lifetime membership, you can use your themes on as many domains as you’d like, including personal, client or commercial websites.
Still have a question?
Feel free to contact us with any pre-sale questions about the theme collection or your membership.